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Help and Support

Humanforce Support is here to help you get the most out of your Humanforce investment. Our dedicated team of support engineers ensure your system is up and running smoothly.

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Standard Support

Get the right answers, right away. All Humanforce customers receive our Standard Support package for peace of mind.

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Support

We’re here to help over email and phone

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Help centre

Get answers to hundreds of commonly-asked questions

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Documentation

Explore product details in our documentation

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Enhanced Support Options

We offer customised Premium and Enterprise Support plans designed for fast-growing or complex businesses needing additional support and greater access to our technical team

Extended support hours for help when you need it
Access to a dedicated senior technical team who understand how you use your instance
Proactive support and monitoring, to prevent issues before they arise

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Support options to suit your business

Standard
8:30am - 5:30pm
Technical Support*

Australian Eastern Time,
Sydney business days

*Response and resolution are subject to the categories and associated timelines below.
Phone & email
Response in 30 mins
Resolution in 8 hours
Urgent (P1)
Response and Resolution
Email
Response in 4 hours
Resolution in 24 hours
High (P2)
Response and Resolution
Email
Response in 5 days
Resolution in 4 weeks
Low (P3)
Response and Resolution
Knowledge Base
Monthly Webinars
On-Demand Tutorials
Advanced Feature Adoption Webinars
Premium
8:30am - 5:30pm
Technical Support*

Australian Eastern Time,
Sydney business days

*Response and resolution are subject to the categories and associated timelines below.
Phone & email
Response in 30 mins
Resolution in 8 hours
Urgent (P1)
Response and Resolution
Phone & email
Response in 4 hours
Resolution in 24 hours
High (P2)
Response and Resolution
Email
Response in 5 days
Resolution in 4 weeks
Low (P3)
Response and Resolution
Award Support
See Award Support for details
Knowledge Base
Monthly Webinars
On-Demand Tutorials
Advanced Feature Adoption Webinars
Enterprise
7:00am - 7:00pm
Technical Support*

Australian Eastern Time,
Sydney business days

*Response and resolution are subject to the categories and associated timelines below.
Phone & email
Response in 15 mins
Resolution in 4 hours
Urgent (P1)
Response and Resolution
Phone & email
Response in 2 hours
Resolution in 8 hours
High (P2)
Response and Resolution
Phone & email
Response in 2 days
Resolution in 1 week
Low (P3)
Response and Resolution
Dedicated Senior Technical Team
Monday to Friday 8:30am - 5:30pm
Proactive Preventative Support
Quarterly Support Analytics
Award Support
See Award Support for details
Knowledge Base
Monthly Webinars
On-Demand Tutorials
Advanced Feature Adoption Webinars

Supporting your success

At Humanforce, optimise your adoption at every step of your journey. We provide Standard Support for all implementations to support your managers and power users during business hours, with timely and responsive resolution.
If additional support is required, we also offer optional Premium Support and Enterprise Support packages to help minimise risk and reduce downtime.

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Thousands of happy customers across the globe

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Ready for the next shift?

Let Humanforce help make your  workforce exceptional.

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