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Help and Support

Humanforce Support is here to help you get the most out of your Humanforce investment. Our dedicated team of support engineers ensure your system is up and running smoothly.


Standard Support

Get the right answers, right away. All Humanforce customers receive our Standard Support package for peace of mind.


We’re here to help over email and phone

Help centre

Get answers to hundreds of commonly-asked questions

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Explore product details in our documentation


Enhanced Support Options

We offer customised Premium and Enterprise Support plans designed for fast-growing or complex businesses needing additional support and greater access to our technical team

Extended support hours for help when you need it
Access to a dedicated senior technical team who understand how you use your instance
Proactive support and monitoring, to prevent issues before they arise


Support options to suit your business

STANDARD SUPPORTUrgent (P1)Response in 30 minsResolution in 8 hoursResourcesResponse and ResolutionSupport8:30am - 5:30pm AETHigh (P2)Response in 4 hoursResolution in 24 hoursKnowledge BaseLow (P3)Response in 5 daysResolution in 4 weeksWebinarsOn-Demand TutorialsAdvanced WebinarsAccountAwards-as-a-ServiceAvailable as an Add-On ServiceAnalyticsPrevention ENTERPRISE SUPPORTUrgent (P1)Response in 15 minsResolution in 4 hoursResourcesResponse and ResolutionSupport7:00am - 7:00pm AETHigh (P2)Response in 2 minsResolution in 8 hoursKnowledge BaseLow (P3)Response in 2 daysResolution in 1 weekWebinarsOn-Demand TutorialsAdvanced WebinarsAccountDedicated Technical Support TeamAwards-as-a-ServiceIndustry & EBA/EA AwardsAnalyticsQuarterly Support AnalyticsPreventionProactive Preventative Support

Add-On Service

AWARDS-AS-A-SERVICEDetailsIndustry Awards OnlyPrice$100 Per Month Per Industry AwardMinimum 12-Month SubscriptionFair Work Award Update NotificationsUnlimited Award UpdatesExcludes EBA/EAs. Use Performance Services

Supporting your success

At Humanforce, optimise your adoption at every step of your journey. We provide Standard Support for all implementations to support your managers and power users during business hours, with timely and responsive resolution.
If additional support is required, we also offer optional Premium Support and Enterprise Support packages to help minimise risk and reduce downtime.


Thousands of happy customers across the globe

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Ready for the next shift?

Let Humanforce help make your  workforce exceptional.