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How a People-First Approach Drives Innovation in UK Care Homes

For the UK care home sector the opportunity to ‘build back better’ after the Coronavirus pandemic rests on the development of its workforce.

Evidence shows that a positive employee experience results in better experiences for all stakeholders, particularly residents, and innovative ways of designing and implementing better experiences for all are gaining ground.

A positive experience is closely linked with company culture, and a good culture depends on good communication and engagement with the workforce. More and more businesses are discovering how to achieve that with the help of technologies that enable employer and employee alike to thrive in an increasingly flexible labour market.


In this paper,  we investigate the impact COVID-19 and digital disruption has had on Care Homes, and deliver insights and tips on how to leverage technology to promote strong engagement, supportive cultures, and operational improvements to ultimately deliver better care experiences for residents.